Prevailing Wage SOC Title :Computer Network Support Specialists
Prevailing Wage Skill Level:Level I
Prevailing Wage:60341
Prevailing Wage Unit of Pay:Year
Prevailing Wage Source:OES
Prevailing Wage Other Source:
Prevailing Wage Determination Date :2022-06-23
Prevailing Wage Expiration Date :2022-09-21
Wage Offer From:83394
Wage Offer To:
Wage Offer Unit of Pay:Year
Workstie Address Line 1:1505 Westlake Avenue N
Worksite Address Line 2:Suite #125
Worksite City :Seattle
Worksite State:WASHINGTON
Worksite Postal Code:98109
Job Title:IT Service Desk Supervisor
Minimum Education:Bachelor's
Other Degree/ Diploma:
Major Field of Study:Information Technology or a related field (or foreign equivalent)
Required Training:N
Required Training Month:
Required Field of Training:
Required Experience :N
Required Expreience Months :
Accept Alternate Field of Study:N
Accept Alternate Major:
Alternate Combination of Education/ Experience:Y
Required Alternate Level of Education :Other
Other Alternate Level of Education:***See H.14
Acceptable Years of Experience:3
Accept Foreign Educationa:Y
Acceptable Alternate Occupation:Y
Acceptable Alternate Occupation Month:36
Accept Alternate Job Title:IT service desk, or a related position
Normal Requirements of Job Opportunity:Y
Required Foreign Language:N
Specific Skills:From H.8B Will accept three years of experience in the job offered, IT service desk, or a related position in lieu of a Bachelors degree.br br br A Bachelors Degree in Information Technology or a related field or foreign equivalent. In addition, must have 12 months experience in each of the followingbr Network and system management, including laptop and desktop support and printer supportbr Customer service technical supportbr Working knowledge and familiarity with pointofsale equipment, paypoint terminals and various types of printersbr Relationship building with customers and resolving customer hardware issuesbr Working knowledge of different printers Canon, Evolisbr Microsoft Windows server 20032016, Active directory, DNS, and DHCPbr Atlassian Suite Jira, Confluencebr Oracle Hospitality Cruise suite previously Fidelio Cruisebr NetIQ iManager Identity Governance and Administrationbr Seaware and Polar Globalbr MS Exchange Online, On premiseHybrid setupbr br Must possess ITIL Foundation Certificate in IT Service Management.br br Any suitable combination of education, training or experience is acceptable.