可替代职业名称:Any titleocc. re providing customer and technical support in office setting see item H.14.
是否为正常职业要求:Y
是否需要外语:N
特殊技能:Requires a High School diploma and two years of experience providing customer and technical support in office setting. Experience must include working on general internet infrastructure including domains and hosting; Troubleshooting internal and external tools and techniques including User explorer BI events to understand clickpaths, and recreate issues; and DNS checker, MX toolbox, command prompt for traceroutes; and Monitoring system maintenance including health monitoring of applications Grafana, New Relic, and Live Support, understanding click paths using BI events.